Stephen Robinson

Job description and duties performed:

• Plan and Coordinate with business support groups to deploy new cloud SaaS applications and server instances
• Load Balancing
• Security
• Assist in QA testing of new SaaS applications
• Maintain Development, QA, and Staging cloud environments for Universal Brand Development SaaS application suite
• Change management to deploy new patches and version updates to Universal Brand Development SaaS application suite
• Monitor and Troubleshoot any network, application, and overall infrastructure issues that occur with Universal Brand Development SaaS application suite to ensure continuous operational excellence
• Create and deploy data models and dashboards that present useful data to business to assist in future business decisions
• Maintain and contribute to documentation of business SOPs, Run Books, FMEA, and server info
• Video editing and translation initiatives for Universal Brand Development employee training
• Lead business continuity planning and execution efforts
• Assist in troubleshooting of issues that licensees report when using Universal Brand Development SaaS applications

Job description and duties performed:

• Review business requirements and create workflow models for enterprise level business functions.
• Participate in design and roadmap discussions and provide strategic direction on the final design and deployment approach.
• Provide in depth technical information to all appropriate requesting entities.
• Ensure on-time completion of development efforts.
• Identifies and investigates control and risk mitigation opportunities utilizing various root cause analysis and problem solving techniques.
• Manage activities for specific performance tests and proficiently utilize technologies such as SQL database management and front end JavaScrip/HTML/CSS as senior technical resource.

Job description and duties performed:

• Analyze, understand, and synthesize our clients' technical requirements, implement them using existing tools from Fairfax Imaging's core code, and supplement them as needed to meet the client's requirements.
• Understand the data challenges of our clients.
• Write SQL queries and lookups as necessary to complete the solution customization process.
• Develop some pieces of custom code in sequences in C#, SQL, .NET, and HTML5 as needed to complement our core code, and complete the solution customization process.
• Effectively communicate relevant project information to superiors and project peers.
• Resolve and/or escalate all technical issues in a timely fashion.

Job description and duties performed:

• Assists with the migration of data from one database management system to another.
• Troubleshoots errors reported within Microsoft Server R2

Job description and duties performed:

• Provides friendly, courteous first-level support for University systems via phone, e-mail, chat and walk-in to the students, staff and faculty within the University system.
• Troubleshoots, analyzes, resolves, tracks, escalates, and accurately documents a variety of technical issues.